Simulations and articles exploring usability failures and error patterns in self-service kiosk systems. From airports to retail stores, self-service technologies promise efficiency but often introduce new usability challenges. These models demonstrate how design flaws or unclear interfaces can lead to operational errors and customer frustration.
One full hour of retail checkout activity, played back at 10x, 25x, 100x, 200x, or 400x speed. Sliders define the scenario before the run; changing any of them restarts the hour from the beginning.
